Frequently Asked Questions
Everything you need to know about your favorite treats.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our shipping zones to bring our treats to more fans worldwide soon.
Are your products gluten-free and peanut-free?
Yes, Tootsie Rolls and Tootsie Pops are gluten-free and are manufactured in a peanut-free facility. Please check individual packaging for specific allergen information on other seasonal items.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer service team within 48 hours for a replacement or refund.
How should I store my candy to keep it fresh?
For the best experience, store your candy in a cool, dry place away from direct sunlight. Avoid refrigeration, as it can alter the texture of the chewy centers.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.